“One-stop food solution for everyone”
Introduction
This Privacy Policy describes how and its affiliates (collectively "Company name, we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.
Collection
We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Some of the information we may collect includes but is not limited to: • Name, date of birth, address, telephone/mobile number, email ID, and/or proof of identity or address. • Sensitive personal data (with your consent) such as bank account, credit/debit card details, payment information, biometric details (facial features, physiological data) etc. You always have the option to not provide information by choosing not to use a particular service or feature on the Platform. We may also track your behaviour, preferences, and transaction details on our Platform and partner platforms. If a third-party business partner collects your data directly, you will be governed by their privacy policies. ⚠️ Important: We never ask for sensitive details like debit/credit card PINs, net banking or mobile banking passwords. If you receive such requests, please report immediately to law enforcement.
Usage
We use your personal data to provide the services you request and improve your experience. This includes: • Processing and fulfilling orders. • Enhancing customer experience. • Resolving disputes and troubleshooting issues. • Informing you about offers, products, services, and updates. • Detecting and preventing fraud, errors, and illegal activities. • Conducting surveys, marketing research, and analysis. You will have the option to opt-out of marketing communications.
Sharing
We may share your personal data internally with our group entities and affiliates to provide you access to their products and services. We may also disclose personal data to: • Sellers, business partners, logistics providers, payment processors, reward programs, and service providers. • Government or law enforcement agencies if required by law. • Third parties in case of fraud prevention, legal claims, or protection of user rights and safety.
Security Precautions
We adopt reasonable security practices to protect your data from unauthorised access, loss, or misuse. Whenever you access your account, we follow strict security guidelines and provide secure server access. However, internet transmission is not 100% secure. Users must ensure protection of their login and password records.
Data Deletion and Retention
You may delete your account anytime via your profile settings or by contacting us. Deletion may be delayed/refused in case of pending grievances, claims, or shipments. Once deleted, all account-related information will be lost. We retain your data only for as long as required for the purpose collected or as mandated by law. In some cases, anonymised data may be kept for analysis and research.
Your Rights
You may access, update, or rectify your personal data through the Platform.
Consent
By visiting our Platform or providing your information, you consent to collection, use, storage, and disclosure of your data as described in this Privacy Policy. You may withdraw your consent by contacting our Grievance Officer. However, withdrawal is not retrospective and may affect your access to services.
Changes to this Privacy Policy
We may update this Privacy Policy periodically. Please review it regularly. Significant changes will be communicated as per applicable laws.